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GTCBIB - EAD Cards - OCM24 - Application Support Lead
Mohon Sekarang
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Job Purpose:

To oversee and provide the Application Support function for the entire T&O Business Enablers –Tech for Ops application systems.

Key Responsibilities:

Application Support

· Responsible for meeting all application support SLA’s within T&O Business Enablers application systems.

· End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions.

· Executes application support strategies from Incident to Problem Management within T&O Business Enablers application systems.

· Leading role model and drive application support to encourage and build desired organisational culture, values and reputation in the T&O Business Enablers application support team

· Collaboration with other pillars to drive and facilitate collaboration across support teams for sharing of best practices.

People Management

· Identifies, allocates and organises resource requirements, including people development requirements.

· Provides advice and support to Application Support team members and to achieve T&O Business Enablers overall support objectives.

· Manages the performance of the application support team members

· Works with application support team members to build talent pipeline and the succession plan.

Regulatory Compliance

· Ensures compliance with regulatory requirements (eg. BNM, MAS, etc.) and internal/external auditors.

Qualifications Job Specification:

- Bachelor's Degree in Management/Information Technology or equivalent.

- ITIL Professional Qualification is preferred.

Required Competencies and Skills:

Technical/Functional Skills

· Understanding of application support management, methods and tools.

· Technical background in Application IT infrastructure, Access management and IT Security.

· Familiar with Level 1, 2 and 3 support roles and responsibilities. · Understanding of the Business Enablers banking related businesses and technology.
Mohon Sekarang