Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Japanese Speaker - Customer Care Consultant
Mohon Sekarang
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Responsibilities :

  • Handling emails and chats to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
  • Works with multiple technology applications and features to resolve customer contacts.
  • Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Requirements :

  • Business level English and Business level Japanese (must have JLPT N1)
  • Good in both time management & people development skills
  • Able to work on weekends and rotational shift
  • Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest
  • Willing to work in Shift rotates (24 hours)
  • Able to work on weekends and public holidays

If you're interested. please click Apply Now or send resume to 
[email protected]
Amanda Loo (Ms)

Perks & Benefits

  • Employee equity
  • Personal leave
  • Open culture
Mohon Sekarang