Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Customer Service Officer
Mohon Sekarang
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Responsibilities: 

  • · Responsible in monitoring and supervising the overall Front Counter operations
  • · Develop a positive emotional experience between patients/customers and hospital
  • · To be a resource point for patient’s/customer’s non-medical enquiries
  • · Organize and coordinate patient centric program
  • · Conduct patients feedback survey and coordinate grievance investigation
  • · Ensure efficacy of billing & cashiering and accuracy of patient database
  • · Meet management set KPI targets & ISO
  • · Perform departmental administrative work
  • · Multitask according to centre’s requirement
  • · Provide personalized service over the telephone to customers on their enquiries in an efficient and effective manner.

Requirements:

  • · Candidate must possess at least a Diploma / Degree holder in any discipline or equivalent.
  • · Must be able to work on weekends (6 days off per month)
  • · Working hours are from 8.30am – 5.30pm
  • · Strong interpersonal skills with a pleasant disposition and natural enthusiasm for customer service
  • · Required language(s): Chinese, English and Malay
  • · Must be computer literate and knowledgeable in Microsoft Office
  • · Excellent spoken and written skills in English.
  • · Pleasant personality with the ability to multi-task
  • · Must pay high attention to details and accuracy.
  • · Able to start immediately
  • · At least 2 year(s) of working experience, preferably in the customer service line (would be an advantage)
  • Employee equity
  • Personal leave
Mohon Sekarang