Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Quality Analyst
Mohon Sekarang
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JOB RESPONSIBILITIES

  • To establish and measure call quality on a monthly basis with the aim to identify gaps in either process or soft skills for improvement, initiating improvements jointly with relevant business units.
  • To achieve desired call outcomes with the aim to meet both customer and business expectations.
  • To review established work procedures (work flow) with the aim to improve service to the customer.
  • To perform checks on the efficiency and effectiveness of quality processes.
  • To perform root cause analysis and recommend changes/ enhancement for continuous improvement.
  • To prepare weekly/ monthly and any other periodic management reports.

 

JOB REQUIREMENTS

  • Open to Malaysia Citizens only.
  • Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
  • Preferably at least 1 year of related working experience.
  • Preferably Non-Executive specializing in Customer Service or equivalent.
  • Good communication skills in English language for both spoken and written
  • Strong communication skills in English (verbal and written)
  • Critical thinking and problem-solving skills
  • Self-starter with strong sense of curiosity
  • Good team player with positive attitude and strong sense of integrity and responsibility
  • Exposure to strong customer oriented environment, must be quality service oriented.
  • Strong process orientation, must be logical and able to follow processes and adapt to changes.
Mohon Sekarang