At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.
Perform operational routines in the administration of billing process and customer support.
- Carry out meter calling/reading and billing of Rental/TGS accounts to ensure complete coverage, and correct and accurate billing.
- Collect meter reading through various method (call, email, sms, CSRC, etc.). Monitor customer's usage and identify inconsistencies to ensure billing accuracy.
- Update meter reading and process billing accurately and in a timely manner by sending invoices to customers.
- Submit credit note for any inaccurate billing.
- Compare and analyse customers' usage pattern and prepare billing report to immediate superior/manager.
- Maintain accurate customer master data to ensure data related to billing in the system are accurate.
- File all relevant documents as per Company's requirement.
- Attend to internal and external customers' inquiries about billings and any other matters concerning to Customer Support Department.
- Assist Superior in any aspects relating to billing of Customer Support Operations
- Liaising with other relevant departments in follow-up actions for matters relating to Billing.
- Perform other relevant functions as and when necessary.
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management
- Preferably at least 1 year of related working experience.
- Preferably Non-Executive specializing in Customer Service or equivalent.
- Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
- 1 Contract positions available
If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!
[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!