Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Senior Application Engineering & Support Engineer
Mohon Sekarang
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Job Responsibilities 

  • Provides 2nd level support to level 1 support team and users.
  • Work in a fast-paced environment while ensuring the uptime and availability on the Accurate Background products/platforms.
  • Monitor application performance and make recommendations to improve overall ITSO application proficiency.
  • Troubleshoot, manage, and resolve all ITSO production applications (cloud and on prem), products, and processes.
  • Deep dive to understand how problems occur with applications and how they can be prevented or resoived.
  • Produce RCA reports to management on all reported IT SO application issues.
  • Triage, prioritize, and resolve or escalate inbound support cases to ensure we reliably meet our support SLAs.
  • Contribute to knowledge base to disseminate product knowledge throughout the company.
  • Manage new application roll out.

Job Requirements 

  • 5-10 years working experience as application/ IT support Engineer
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Experience with server administration.
  • Involvement in application roll out and IT project management is preferable.
  • Hands-on experience with 0365/M365 administration.
  • Hands-on experience with ERP system administration, preferably Netsuite and cloud environments.
  • Hands-on experience with CRM application administration.
  • Familiarity with HRIS application.
Mohon Sekarang