Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Customer Care Consultant
Mohon Sekarang
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KEY ACCOUNTABILITIES

  • Provide quality customer support (24/7) through Voice and Digital channels for our customers.
  • Monitor various company communication channels including call centre, social media, web enquiries, etc. and respond appropriately in a timely manner.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Keep records of customer interactions and transactions
  • Identify and assess customers’ needs to achieve satisfaction.
  •  Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • Take extra mile to engage customers.
  • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).


BASIC REQUIREMENTS

• Must possess at least a Diploma in any relevant field with at least 1 year

working experience in Customer Service. Fresh graduates without experience are encouraged to apply.

• MUST possess own transport.

• Experience in supporting Singapore/Malaysia market.

• Required language (s) : English & Bahasa Malaysia, preferred with

Mandarin

• Applicants should be Malaysians citizens or hold relevant residence

status.

• Excellent verbal/written communication skills in both English and Malay

languages.

• Ability to communicate results to management and in a fast paced

environment.

  • Able to start work immediately.
Mohon Sekarang