KEY ACCOUNTABILITIES

• Provide quality customer support (24/7) through Voice and Digital channels for our customers.
• Monitor various company communication channels including call centre, social media, web enquiries, etc. and respond appropriately in a timely manner.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Keep records of customer interactions and transactions
• Identify and assess customers’ needs to achieve satisfaction.
•  Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, and provide appropriate solutions and alternatives within the time limits.
• Take extra mile to engage customers.
• To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS

• Must possess at least a Diploma in any relevant field with at least 1 year

working experience in Customer Service. Fresh graduates without experience are encouraged to apply.

• MUST possess own transport.

• Experience in supporting Singapore/Malaysia market.

• Required language (s) : English & Bahasa Malaysia, preferred with

Mandarin

• Applicants should be Malaysians citizens or hold relevant residence

status.

• Excellent verbal/written communication skills in both English and Malay

languages.

• Ability to communicate results to management and in a fast paced

environment.

• Able to start work immediately.