JOB RESPONSIBILITIES:

• Proactively make recommendations to improve and grow the business/operations and enhance user business application systems, enabling them to be more effective and efficient.
• Lead the operations and strategic direction with full responsibility
• Ensuring all requests are attended to promptly and satisfaction maintained.
• Single contact point for agency and multi-channel users for system problems.
• Agency office and regional office visit on yearly basis to gather and resolve the issues faces by users
• Locate area of improvement for system changes and propose corrective actions.
• Providing training and coaching for Agency users on New system enhancement.
• To lead staff assignment for each task as well as train them.
• Problem management and risk mitigation to closure.
• Participate/Assists in conducting UAT
• Oversaw staffing, strategic directives and training of national Marketing Team and Agencies.
• Control and monitoring the timeline provided by BA/Application team to ensure the UAT delivery without any delay.
• Directed Application project team with due diligence, prioritization and development.
• Accurately and efficiently executes test plans.
• Provides mentoring, training & support to users on existing system/system enhancement
• 1 Direct Contract

JOB REQUIREMENTS:

• Bachelor’s degree, preferably in Information Technology (IT), Business or Finance related disciplines.
• Min 5 years’ experience in General Insurance industry.
• Service Management and Customer experience helpdesk experience are preferred.
• Knowledge of Re-Insurance business model is added advantage
• Strong analytical skills and problem-solving skills to build roadmaps towards Service delivery optimization.
• Clear understanding of all modules of core system in General Insurance environment
• Good communication, presentation, and interpersonal skills.
• Able to work independently and in a team.
• Proactive and resourceful in carrying out activities to achieve objectives.
• Working knowledge of Microsoft Office suite (Word, Excel, Powerpoint, Project, Visio).
• Knowledge of Decision Tree Logic will be an added advantage.
• Effective communication and interpersonal skills.
• Fluent in verbal and written English.

Only Shortlisted candidates will be contacted. Thank you.