Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Customer Care Consultant - Temporary
Mohon Sekarang
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KEY ACCOUNTABILITIES


  • Provide quality customer support (24/7) through Voice channels for our customers.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Keep records of customer interactions and transactions
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • Take extra mile to engage customers.
  • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).


BASIC REQUIREMENTS


  • Position is temporary for 3 month
  • Must possess at least a SPM in any relevant field
  • Required language (s): English & Bahasa Malaysia
  • Applicants should be Malaysians citizens
  • Excellent verbal/written communication skills in both English and Malay languages.
  • Ability to communicate results to management and in a fast paced environment.
  • Able to start work immediately.
Mohon Sekarang