Our Telemarketer roles are often the first interaction our customers have with our brand. That’s why it’s important for us to find the right people to deliver the best customer experience.

In this role, you will be interacting with customers via phone call answering product related inquiries. Always be professional and courteous, you will provide accurate, timely and value-adding customer service to all internal, external, and prospective customers.

Job Description: -

• Conducting outbound and/ or inbound call by provide accurate and understandable information to all customers by contacting them to follow up on purchases, suggest purchase options and also discover their wants and needs.
• Responsible in achieving individuals and team related KPIs set at the end of every month.
• Maintaining consistent number of outbound calls per day following targets set
• Accurately record and update customers data, conversations and correspondence into the CRM.
• Understand and be familiar with the product, policy and procedures that set by Management
• Remain polite, patient and courteous with customer throughout the experience.
• Be agile to changes and continue to develop deeper knowledge and skills through team review sessions.
• Support in administration as and when required by the Team Leader and/or Manager