Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Business Analyst
Mohon Sekarang
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Job Description:

  • Identifies issues, troubleshoots and drives for the root cause based on application knowledge and expertise.
  • Takes an end-to-end view of problem analysis across the dependent business processes and supporting applications.
  • Takes responsibility to understand business strategies, processes, system design/function and its related integration.
  • Builds productive internal/external working relationships by having close follow-up and collaboration with stakeholders (solution architects/ vendors/ technology & operations teams) to resolve issues or requests raised in a timely manner and meeting agreed service levels as well as KPIs.
  • Seeks to know and understand the key stakeholders. Applies sound judgement and escalates where necessary.
  • Provides clear and regular communication to end users and co-workers via oral and written communications.
  • Identify opportunities, participates and contributes actively to improvement initiatives (in collaboration with various stakeholders) that will bring about operational excellence and improve customer satisfaction.

Job Requirements

  • Bachelor’s degree in Computer Sciences, Information Technology or Business Administration (or equivalent/relevant fields)

     

     

  • Minimum 5 years of working experience in a support roles

  • Understands and have general knowledge of business processes in the Laboratory and Manufacturing area.

  • Experience in supporting enterprise Product Lifecycle Management (e.g Siemens Teamcenter), Quality Management Systems (e.g. Reliance ETQ), Lab systems and other mission critical applications.

  • Experience working in a fast-paced, dynamic and highly-matrixed environment with IT teams, remote technical teams as well as cloud hosted or SaaS vendors and partners.

  • Experience working with people with diverse experience, culture and time zone

  • Possesses knowledge of IT best practices. ITIL certification is a plus

Interested please click APPLY NOW orsend your latest resume to 

Abigail Tan 
03 2713 8830
[email protected]

Perks & Benefits

  • Central location
Mohon Sekarang