Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Service Advisor (Automotive)
Mohon Sekarang
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Responsibilities:

  • To achieve yearly sales package and vehicle throughput as per target set
  • To maintain and achieve Customer Satisfaction Index (CSI) and SEAward score as per target set
  • To update customers regularly on vehicle repair status
  • To maintain and achieve First Fixed Visit (FFV) score as per target set
  • Fully compliance to Mercedes-Benz Workshop Process Consultant (WPC) and Dealer’s standards
  • To monitor Work In Progress (WIP) – closing and housekeeping of the WIP < 14 days
  • Back Order Parts monitoring – clearance of outstanding parts < 30 days
  • To ensure payments received before releasing customers’ vehicles
  • To improve knowledge through MBM training programs (CSA Certification) and in-house Training
  • Fully compliance to ISO Certification requirements
  • To print out and explain Service Maintenance Sheets according to Workshop Information System (WIS) to customers
  • Any other ad-hoc tasks/duties as assigned

Requirements:

  • Candidate must possess at least Diploma or Degree in Automotive Engineering or any related field.
  • Applicants must possess minimum 1-2 years of working experience as service advisor.

Only shortlisted candidates will be contacted.

Perks & Benefits

  • Upselling commission
  • Nearby public transport
  • Medical insurance
  • Personal development opportunities
Mohon Sekarang