Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Restaurant Operations Manager
Mohon Sekarang
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Responsibilities:

  • Manage daily Front of the House and Back of the House restaurant operations.
  • Provide superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Constantly review product quality and research new vendors.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity.
  • Determine future needs for goods, kitchen utensils and cleaning products.
  • Ensure compliance with sanitation and safety regulations.
  • Oversee restaurant's good image and suggest ways to improve it.
  • Maintain operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads).
  • Train new and current employees on proper customer service practices.
  • Apply policies and protocols that will maintain future restaurant operations.
     

Requirements: 

  • Minimum 5 years experience.
  • Proven work experience as a Restaurant Operations Manager,  similar role in halal restaurant environment. 
  • Proven customer service experience as a manager.
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff .
  • Excellent leadership, motivational and people skills.
  • Acute financial management skills.
  • Possess at least Bachelor's Degree in Business Administration; Hospitality
  • Management or Culinary Schooling is a plus.

Perks & Benefits

  • Employee equity
  • Central location
Mohon Sekarang