Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Support Engineer
Mohon Sekarang
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Responsibilities:

  • Provide 1st and 2nd Level technical and software support that includes diagnostics, root case and impact analysis through remote and on-site trouble-shooting  to customers on various products.
  • Conduct on-site and remote system integration testing, user acceptance testing, implementation roll out and end user training.
  • Perform standard SOP Quality Assurance Testing based on solution requirement and design documents.
  • Assist in project documentation which includes functional specification, solution analysis and test case plan.
  • Daily remote Monitoring of CCTV network, Interactive Digital Products and Digital Displays.
  • Set up, program and implement Digital Interactive and Digital Visual Systems.
  • Responsible for research and technical analyses for all products such as Audio System, CCTV, Surveillance System, Interactive Games, Digital Signage and Content Management.
  • Monitor and maintain the uptime of all systems, efficiency of software and functionality of equipment.
  • In charge in configuring DVRs, routers and related computer systems, diagnosing hardware/software faults and solving technical problems.
  • Responsible in technical complaints rectifying remotely and attending site troubleshooting.
  • Communicate with corporate customers via telephone, email, or remote application as applicable regarding technically complex problems and maintaining effective customer relations.
  • Liaising with sub-contractors regarding technical complaint, site troubleshooting arrangement and procedures.
  • Conduct End user training and equipment maintenance.
  • Responsible for issue job sheets, sales invoices and other documentation related to Support.
  • Any other tasks delegated.
     

Requirements:

  • Applicant must be a Malaysian Citizen.
  • Minimum requirement of 1 year experience in technical support / networking or equivalent.
  • Possess at least Degree in Computer Science (preferable in Networks /Multimedia/ Graphics field) or equivalent discipline.
  • Knowledge in programming including HTML will be an added advantage.
  • Strong in Networking will be add advantage.
  • Strong analytical skills and able to think 'out of the box'.
  • At least one year experience in IT, programming, graphic design and/or customer technical support.
  • Possess excellent command of written and verbal English.
  • Must be ready to travel within and beyond Malaysia.
  • Enjoy overcoming challenges & maintains a positive attitude at all times.
  • Team Player with excellent communication skills including coordinating skills.
  • Possesses own transport.
  • Possess valid Malaysian Driving License - D Class (GDL license added advantage)
     

 

Perks & Benefits

  • Traveling allowance
  • Free Parking
  • Mileage Claims
  • Medical card for Clinic consultations
  • Casual dress code

 

 

Mohon Sekarang