Key Responsibilities :
- To support customers via bots (devices) in SIngtel Shops.
- Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
- Identify and perform cross selling opportunity and activity by analyzing customer profile, recommending most suitable package, actively promote latest promotions/ services.
- Take in service application and request for back office or self-processing.
- Work closely with team members and leaders at all times to achieve quality results & productivity.
- Participate in ad-hoc projects as requested.
Key Requirements :
- At least Diploma/ Bachelor's Degree in Business Studies/ Administration/ Management, Commerce or equivalent.
- Fresh graduate is encourage to apply and explore. Otherwise at least 1 year of working experience in Customer Services field is required.
- Customer oriented with good interpersonal and communication skill.
- Ability to perform in a fast paced environment and work well under pressure.
- Flexible to changes in work schedule.
- Computer literacy (MS Office)
Perks & Benefits
- Employee equity
- Commission and bonus
- Central location
- Casual dress code
- Regular team activities
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities