Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
Customer Care Officer - Livebot
Mohon Sekarang
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Key Responsibilities : 

  • To support customers via bots (devices) in SIngtel Shops. 
  • Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.  
  • Identify and perform cross selling opportunity and activity by analyzing customer profile, recommending most suitable package, actively promote latest promotions/ services.
  • Take in service application and request for back office or self-processing
  • Work closely with team members and leaders at all times to achieve quality results & productivity. 
  • Participate in ad-hoc projects as requested.

 

Key Requirements : 

  • At least Diploma/ Bachelor's Degree in Business Studies/ Administration/ Management, Commerce or equivalent.
  • Fresh graduate is encourage to apply and explore. Otherwise at least 1 year of working experience in Customer Services field is required. 
  • Customer oriented with good interpersonal and communication skill.
  • Ability to perform in a fast paced environment and work well under pressure.
  • Flexible to changes in work schedule.
  • Computer literacy (MS Office)

 

 

Perks & Benefits

  • Employee equity
  • Commission and bonus
  • Central location
  • Casual dress code
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities
Mohon Sekarang