At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.
Job Responsibility :
- Answering and recording daily service complaint calls and passing such calls to Customer Service Executive (CSE) for further distribution, and ensure all service complaint calls are handled courteously and any difficult calls to be directed to Superior.
- Prepare routine calls schedules for Guarantee and S/A customers and forward to CSO for further action.
- To record accurately daily service complaint calls not attended to same day or latest next day and routine service not carried out for the month in question and forward to Superior for further action.
- Monitor, control and pass on related information from technicians out on field service and advise Superior accordingly.
- Prepare daily Copier Service Efficiency Analysis.
- Prepare monthly service complaints statistics and monthly technician service efficiency analysis by number of calls.
- Preparation of invoices and assist in follow up of payment for long overdue accounts, checking payments received.
- Updating, sorting and filing of Service Reports and Technicians’ daily summary reports.
- Perform other related duties as and when directed.
- Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Others Field
- Preferably Non-Executive specializing in Customer Service or equivalent.
- Fresh graduates are encouraged to apply
- Good communication skills in English, Malay language for both spoken and written
- 1 Contract positions available
If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!
[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!