Lebih daripada 10,000 jawatan kosong terkini di seluruh Malaysia
DUTY MANAGER
Mohon Sekarang
Kongsi di Facebook
Kongsi di Twitter
Kongsi di Linkedin
Kongsi pautan
  •  To ensure all departmental report and correspondence are completed timely and accurately.
  • To ensure all information relevant to the Hotel, Front Office and the industry is available for hotel use and it should be kept confidential.
  • To check the duty roster daily should there any changes to highlight to next level superior in prior.
  • To adhere to the hotel’s Grooming Standards. Name tag must be worn at all time.
  • To attend meeting or briefing organized by the Hotel and department when necessary.
  • To highlight to the FOM any issues of concern regarding guest, operation or staff.
  • To be constantly aware of the room situation and to strive to obtain maximum occupancy and revenue.
  • To provide courteous and professional service to all guests and colleagues at all times.
  • To attend to all guests who approach the Front Desk immediately, attentively, cordially and with smile.
  • To perform the check-in and check-out process efficiently according to the hotel procedures.
  • To ensure guest luggage movement is arranged during arrival and departure.
  • To ensure all the guest luggage or storage items been provided with luggage tag.
  • To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
  • To take the room reservation efficiently when the absence of Reservation Dept.
  • To ensure all guest room are assigned according to the booking and preferences on the day of arrival.
  • To communicate with the Reservation Dept is there any confusion related to the booking, mode of payment, preferences etc. prior to the guest arrival.
  • To communicate closely with Housekeeping Dept for special arrangement prior to guest arrival e.g., sofa bed setup.
  • To keep the Front Desk daily log or other medium of communication updated and up-to-date.
  • To have a complete awareness of all room rates, promotional programs, events and other information as per hotel policy.
  • To enter all guest stay details and relevant data into the hotel PMS system immediately and accurately.
  • To be responsible for all issued funds (paid-out/ refund) and all collections handled during the shift.
  • To update the guest registration cards accordingly and ensure attached with all the necessary correspondences.
  • To ensure all the folio for rebates, corrections, adjustments or discount given are clearly explained with supporting documents and authorising signature obtained.
  • To receive, check and handover the float money accurately. Both handover and takeover must acknowledge the amount of float money and cash security deposit in the float box.
  • To handle all type of payments in responsible and reliable manner.
  • To print out the cashier collection report every end of shift and ensure all the transactions are tally. To report to next level superior immediately should there any shortage or overages.
  • To monitor all the FOA activities closely in the absence of FOM.
  • To assign the Front Desk additional task to the FOA accordingly.
  • To assist FOM in ensuring the smooth and efficient Front Office operations on a day-to-day basis of the Front desk & Concierge.
  • To review FOA performance and guest comments whilst providing feedback to FOM on training needs.
  • To assist in the administration and management of the Front Office (i.e., Duty Roster, Attendance, Overtimes, Claim Hours, Billing, Non-Guest Folio, Special Duties).
  • To assist in providing staff with ongoing coaching, training and development.
  • To prepare reports, handle special projects and assignments as required.
  • Hold responsibility of being the first responder of Emergency Respond Team. Handle crisis or emergency situation with quick, efficient and thoughtful action.
  • In the absence of HOD, lead as a leader to ensure smooth operations from every department.
  • To perform other task as directed from time to time by FOM.

Perks & Benefits

  • Medical insurance
  • Personal leave
  • Personal development opportunities
Mohon Sekarang